Client Engagement
At Diamond Russell Lawyers we employ a specific methodology when it comes to engaging clients. That process firstly involves having an initial consultation with the client to determine what their specific issues are so that we can begin to further investigate and then formulate a strategy for dealing with the matter.
Our initial consultation is free and consists of a brief 15 to 20-minute conversation where we gather the basic information about the matter. Whilst this consultation is free, it should not be construed as free advice as its purpose is principally to gather information and to be able to then inform the enquirer whether their matter warrants further investigation and the formulation of a strategy or legal attendance intended at bringing about the most favorable outcome for them. In some cases, it might not be entirely necessary for a person to engage a lawyer due to lack of legal relevance, evidence, or perhaps some other reason. An experienced lawyer will be able to quickly inform as to whether a matter merits direct lawyer involvement and a fuller legal strategy being discussed. In some cases, a simple response from us may be sufficient to allow the enquirer to deal with the matter personally and to prepare to obtain any legal support needed for their particular situation or matter.
Formal Consultation:
After the first initial free phone consultation, if the matter warrants a formal consultation we will arrange that with the client. Such consultations can be either via phone conversation or Zoom (video) call, personal meeting appointment or email correspondence or a combination thereof, and attract a formal consultation fee according to the required attendance.
Please note that all matters are evaluated on their own merit and costed according to the envisaged amount of work and professional expertise involved. We will provide our clients with a proposed fee to attend to a specific matter which we will itemize and document so that the client can be clear about attendant costs. Generally, this quotation will be provided to the client after the first formal consultation has been concluded and a suitable legal strategy has been proposed.
